![]() The key is to take responsibility for the mistake, express remorse, and offer to make things right. This could be an email, a letter, or even a text message. secretaries and support staff) often appears structured and formal … The messages by professorial staff … appear short, to the point, and spontaneous.” (“Spontaneous” is a polite euphemism for “sloppy. An apology letter for a typographical error is written to apologize for any errors in a previous communication. One of the earliest academic studies of the implicit messages contained in office email describes the president of a company replying to a formal, multiparagraph email from a junior staffer with two mostly uncapitalized sentences including, “one would think with an mis dept there they could to their own training.” (Misspelling a two-letter word is the ultimate power move.) A later study of emails sent within an academic department noted that “email text … written by staff at the lower ranks (e.g. ![]() The relationship between sloppiness and authority has been well-documented since the dawn of office email. Either way, the presence or absence of typos in an email-along with how polished and formal it seems-can usually tell you a great deal about the power dynamics between sender and recipient. At worst, they’re a deliberate power move-a signal to junior staffers that they aren’t worth the time it would take to correct the mistakes in an email before hitting send. At best, informal, typo-ridden messages sent from the top of a professional hierarchy to the bottom reflect the fact that bosses aren’t particularly concerned about coming across as sloppy to their subordinates. Those emails were my introduction to the subtle power cues embedded in workplace correspondence.
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